Finance Options

Complete Home Energy Solutions Ltd Finance Benefits and Risks FAQ

1. What finance options does Complete Home Energy Solutions offer for green energy upgrades?

We partner with Zopa Bank (https://www.zopa.com), a regulated lender (FCA firm reference number: 800542), to offer fixed-term, fixed-interest loans. These are presented via a “Finance Options” link in every quote of £1,000 or more, showing representative examples, costs, and Zopa’s eligibility criteria.

2. What are the benefits of using finance for my green energy project?

• Affordability: Spread the cost of your project of £1,000 or more over manageable monthly payments, making green energy accessible.
• Energy savings: Finance enables earlier installation, reducing energy bills and carbon footprint sooner.
• Flexible terms: Choose from 12, 24, 36, 60, or 120-month terms to suit your budget.
• No fees: We charge no fees or commissions, ensuring transparency.
• Regulated protection: Zopa’s loans are FCA-regulated, offering consumer protections such as clear terms and complaint rights.

3. What are the risks of using finance for my project?

• Repayment commitment: You must make monthly payments on time. Missing payments may affect your credit score and ability to borrow in the future.
• Affordability risk: Borrowing more than you can afford could lead to financial difficulty. Zopa conducts affordability checks, but you should ensure repayments fit your budget.
• Interest costs: Loans with APR of up to 9.9% include interest, increasing the total cost compared to upfront payment. Review representative examples to understand costs.
• Not obligated: You’re free to explore other lenders or payment methods, such as cash or card. Another lender may offer better terms.

4. Is finance suitable for me?

Finance is intended for customers with good financial resilience who can comfortably afford loan repayments and do not expect their circumstances to change during the loan term of 12, 24, 36, 60, or 120 months. Zopa’s application process includes affordability and credit checks to assess suitability. You should review Zopa’s criteria and representative examples to ensure the loan fits your budget. Contact Zopa (https://www.zopa.com) for advice or explore other payment options if unsure.

5. Are my solar product warranties regulated by the FCA?

Our solar products include standard manufacturer warranties, which are not FCA-regulated insurance products and are provided at no additional cost. These guarantees cover product defects as per manufacturer terms and are included in the product price.

6. What happens if I move home?

If you move home, your finance agreement with Zopa remains in place, as it is tied to you, not the property. You must continue making repayments as agreed. Solar installations may increase property value, but you should inform Zopa of your new address and discuss any concerns directly with them (https://www.zopa.com). We can also assist with solar system queries.

7. Will loan repayments and energy savings differ?

Energy savings from your solar project depend on factors like usage, sunlight, and energy prices, and may not offset loan repayments. Your loan will have fixed monthly payments, while savings vary seasonally. Review Zopa’s representative examples in the FinMatch App to compare costs or contact us for estimated savings projections.

8. Can I repay my loan early, and are there any penalties?

Zopa’s loans allow early repayment, in full or in part, at any time, potentially reducing interest costs. Check your credit agreement for repayment terms or contact Zopa for more details.

9. What if my financial circumstances change?

If your financial situation changes, for example through job loss, contact Zopa immediately (https://www.zopa.com) to discuss options. We can advise on alternative payment methods, such as cash or card, for future purchases but cannot alter your finance agreement.

10. How does Complete Home Energy Solutions ensure I understand these benefits and risks?

• Clear information: The Finance Options link provides representative examples, Zopa’s criteria, and a balancing statement: “Borrowing more than you can afford or paying late may affect your financial status and ability to obtain credit.”
• Self-paced process: You review terms at your own pace via the website, with no pressure from our staff.
• Lender support: Contact Zopa directly for finance queries. We do not advise on finance suitability.
• Vulnerable customers: Simplified explanations, phone support and other support options are available.

11. How do I apply for finance, and what happens next?

• Click the “Finance Options” link in your quote to view Zopa’s loan details and criteria.
• If interested, proceed to Zopa’s online application, which includes affordability and credit checks.
• Zopa confirms eligibility and provides loan terms. We finalise your solar project, such as a site survey and installation, only after approval.
• Post-sale, Zopa sends your credit agreement, and we support solar-related queries, directing finance questions to Zopa.

12. How do we ensure finance options are fair and suitable?

• Regulated partner: Zopa’s loans are FCA-regulated, with affordability checks to ensure suitability.
• Transparency: We present clear loan details, with no intermediation or pressure.
• Monitoring: We review feedback quarterly to ensure positive outcomes, adjusting processes within 5 days if needed.

Questions? Need Assistance?

Our team is here to help. Contact us to discuss your options:

Call 0800 599 9890 or email [email protected]

We’ll guide you through eligibility, applications, and any questions – all with full transparency.